All posts by Chris Chapman


The Village Health & Rehabilitation Named Best Nursing Home for 2018-19 by U.S. News

New Short-Stay Rehabilitation rating includes more emphasis on quality of care.

MISSOULA, Mont. (Dec. 3, 2018) – The Village Health & Rehabilitation, a skilled nursing community located in Missoula, Mont., has been recognized as a 2018-19 Best Nursing Home by U.S. News and World Report, the global authority in health care rankings, available at

For the 2018-19 ratings, U.S. News evaluated more than 15,000 homes nationwide and assigned two separate ratings: an Overall rating and a new Short-Stay Rehabilitation rating. Communities were considered Best Nursing Homes if they were rated high performing in either the overall or short-stay rehabilitation rating AND average or higher in the other rating. The Village Health & Rehabilitation received high performing for Overall and Short-Stay Rehabilitation.

The Overall rating evaluates the care of a wide range of resident in the nursing home, including both long-term residents with chronic needs and short-term patients who receive rehabilitation following a hospital stay. The newly introduced Short-Stay Rehabilitation rating designates nursing homes as high-performing, average, or below average in the care they provide to patients staying at the community for less than 100 days, and is based on nine quality measures focusing on staffing, outcomes, resident complaints and processes of care. It aims to provide patients with a clearer view of the quality of care provided by nursing homes to short-stay patients in need of intensive rehabilitation or nursing services before they return home after a surgery, stroke, accident or illness.

“Several million Americans will spend at least some time in a nursing home this year, whether undergoing rehab after a hospital stay or as long-term residents,” said Brian Kelly, editor and chief content officer of U.S. News. “Finding a nursing home that meets an individual’s specific needs can be overwhelming. The Best Nursing Home ratings are designed to help potential residents and their families navigate this important decision.”

To evaluate these homes, U.S. News drew on data from the Nursing Home Compare, a program run by the Centers for Medicare & Medicaid Services (CMS), the federal agency that assesses nursing homes in nurse staffing, health inspection and quality measures. In addition to these measures, nursing homes were assessed on whether they had a patient-centered or billing-centered pattern in the number of minutes of therapy certain high-needs patients received. The consistency of their reported nurse staffing figures across assessment-based and payroll-based reporting systems was also a factor in the ratings.

For more information, contact The Village Health & Rehabilitation at 406-728-9162.

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The Village Health Care Center Recognized with State Honor

MISSOULA, Mont. (April 12, 2016) – The Village Health Care Center, a rehabilitation and health care center managed by The Goodman Group, is proud to announce that it has been recognized with the Outstanding Volunteer Award from the Montana Health Care Association in recognition of Paul Hopcroft. The award banquet took place on Tues., April 5, in Bozeman, Mont.mhc-association

“For 12 years, Paul has helped residents reach their potential by meeting their individual needs,” said Kathy Hammond, executive director of The Village Health Care Center. “Longevity and compassion are the traits that make Paul so valuable to our community. We are very fortunate to have Paul as a longtime volunteer. He greatly enriches the lives of our residents and team members.”

PaulHopcroftEDITPaul supervises the resident dinner once a week and leads many of the game related afternoon activities. Aside from these two supportive roles, he spends much of his time walking around the community to visit with residents. He is also a remarkable volunteer mentor, and his outreach has helped increase The Village Health Care Center’s community volunteer partners each year. He is conscious of how the residents are feeling and what they need in regard to their psychosocial wellbeing.

“Paul is an important member of a growing volunteer base,” said Kyle Williams, volunteer coordinator of The Village Health Care Center. “In 2015, the Center had a total of 1,951 donated volunteer hours, and we are well on our way to surpassing that this year. The Missoula community has been tremendously generous with their time and resources.”

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The Village Health Care Center Recognized with Four State Honors

Director of Nursing – Commitment to Caring Award, Young Adult Volunteer, Innovative Care Award, and Honorable Mention

MISSOULA, Mont. (April 1, 2015)The Village Health Care Center, a senior living community managed by The Goodman Group, is proud to announce that it has been recognized with four awards from the Montana Health Care Association. Melissa Bestram received the “Director of Nursing, MHCA 2015 Commitment to Caring Award,” Dalton Peaslee was selected “Young Adult Volunteer” of the year, FIT to be Strong received the “Innovative Care Award,” and lastly, the senior living community’s “Curtain Call” theatre program received an honorable mention in the Innovative Care category.

“Every day as staff of The Village Health Care Center we feel valued in our work because of the exceptional care, comfort and well-being we provide for our residents,” said Kathy Hammond, executive director at The Village Health Care Center. “To be recognized with four awards from the Montana Health Care Association is truly an honor.”

Bestram, Peaslee, and the FIT to be Strong and “Curtain Call” programs will be recognized during the Montana Health Care Association’s 2015 Midyear Convention on March 31 at the Red Lion Colonial Hotel in Helena, Mont. The winners will be honored at the awards banquet.

Melissa Bestram: “Director of Nursing, Commitment to Caring Award” Recipient

This award recognizes a nurse that is outstanding in the industry and not only excels in all professional aspects of the job, including leading innovative quality care, managing customer service issues, and demonstrating effective communications and interpersonal skills with staff, residents, physicians, families and the community, but also shows great commitment and caring for others. Executive Director Kathy Hammond notes that Melissa is a highly engaged leader who contributes to the high level of care and quality of life of the residents. Melissa is the backbone of the nursing department and delivers service from the heart. She builds strong, trusted relationships with the nursing staff. They follow her lead and direction and do their best to enrich the residents’ lives and meet their overall needs. She is an advocate for long term care in the community, working closely with the University of Montana Missoula College by attending quarterly meetings, participating on panels to interview students who are ready to enter the nursing program and providing orientation for visiting nursing students.

Dalton Peaslee: “Young Volunteer Award” Recipient

Peaslee’s volunteer work at The Village Health Care Center is dedicated to the Pearl Garden community and assists the Life Enrichment team with group activities, conducts one-on-one social visits with residents, and supports the FIT Functional Fitness program. Pearls of Life® is a personalized, national memory program developed by The Goodman Group which recognizes the value of each individual. He is a pre-medical student at the University of Montana.

“I am very excited to be selected as the ‘Young Adult Volunteer of the Year’ by the MHCA,” said Peaslee. “I want to thank The Village Health Care Center for giving me the opportunity to volunteer and work with the residents. It has given me invaluable experience in the medical field and will help me succeed in my future career.”

FIT to be Strong: “Innovative Care Award” Recipient

“The Innovative Care Award” is designed to recognize facilities that have implemented outstanding programs that promote resident autonomy and independence. FIT to be Strong incorporates strength building and balance exercises using arm and leg weights to improve core strength and help reduce falls and injuries so residents can stay active, mobile and independent. “The FIT to Be Strong program has helped residents stay active and benefit from healthier lifestyles, and increased their self-confidence and provides opportunities for social interactions. Our entire Life Enrichment team has worked hand in hand to make the program a success.”

Curtain Call: “Innovative Care Award” Honorable Mention Recipient

Three times a year, residents and staff work with Art Age Senior Theatre Resource Center, which helps older adult performers fulfill their theatrical dreams and provides opportunities to develop relationships with others. Residents meet weekly for three to four months to practice. This program encourages residents to become socially active, while simultaneously promoting residents’ autonomy and independence. Months of practice and rehearsal culminate in a live performance put on for residents, guests and staff. Residents have said of the program, “We like to get away from the regular routine. The plays are exciting for all of us!”

Curtain CallResident (right) participating in “Curtain Call” with Life Enrichment staff member
Dalton Dalton Peaslee with residents of The Village Health Care Center

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Two Senior Living Communities in Missoula Receive National Award for Commitment to Quality Services

MISSOULA, Mont., June 16, 2014 – The Village Health Care Center and The Village Senior Residence have been recognized as 2014 recipients of the Bronze – Commitment to Quality Award for their outstanding performance in the health care profession. The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.National Quality Award

“I applaud The Village Health Care Center and The Village Senior Residence for their commitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to improve quality in the long term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As recipients of the Bronze – Commitment to Quality award, The Village Health Care Center and The Village Senior Residence may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. The Village Health Care Center and The Village Senior Residence were two of only seven Montana facilities to receive the Bronze level award. The recipient centers will be honored during the AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.

“We are very proud of our teams and their commitment to Platinum Service®,” said Paul Teagle, regional director, Central Region of The Goodman Group owned and managed properties. “This national recognition supports what each team members strives for on a daily basis and is a credit and honor to them. Our 2014 Strategic Plan contains numerous initiatives and goals which relate to quality and our teams are diligently focusing on those as we move forward.”

In May 2014, the U.S. News & World Report’s sixth annual “Best Nursing Homes” awarded The Village Health Care Center a top overall rating. The Best Nursing Homes 2014 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide.

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The Village Health Care Center Receives Highest Rating from U.S. News & World Report

WASHINGTON, D.C., (March 13, 2014) — The Village Health Care Center, a senior living community in Missoula, Mont., managed by The Goodman Group, has received the highest possible overall rating of five stars in U.S. News & World Report’s sixth annual “Best Nursing Homes,” available exclusively at Nursing Homes

The Best Nursing Homes 2014 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide. U.S. News’ goal is to help the millions of Americans who will spend time in a nursing home in 2014 find a home with a strong track record of good care. According to Centers for Medicare and Medicaid Services, about 60 percent of individuals over 65 will require some type of long-term care services during their lifetime and over 40 percent will receive care in a nursing home for some period.

Best Nursing Homes draws on data from the Centers for Medicare & Medicaid Services, a federal agency that assesses homes in three categories—health inspections, level of nurse staffing, and quality of care—and gives each an overall rating.

U.S. News awarded the “Best Nursing Home” designation to homes that earned an overall rating of five stars from CMS in January 2014.

“We are very proud of our staff and their dedication to providing exceptionalPlatinum Service® and care for our residents and this national recognition,” said Kathy Hammond, executive director, The Village Health Care Center, a senior living community. “We are also proud to be among the approximately 22 percent of all senior living facilities recognized with an overall 5-star rating in the state of Montana.”

Along with the ratings, U.S. News has published a series of articles on how to pay for care, spot warning signs of bad care, understand how the federal Affordable Care Act affects senior care, and otherwise manage the emotional and financial challenges of dealing with an aging loved one.

“The rising number of five-star homes is encouraging,” says Avery Comarow, U.S. News health rankings editor. “It speaks to care that is steadily becoming more skilled and compassionate.”

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